Refund and Returns Policy

Refund & Return Policy At One Green World, we take great care in growing, handling, packing, and shipping healthy plants. Because plants are living products and are affected by weather, transit, growing conditions, and customer care, our refund and return policies differ from those for ordinary retail goods. Please inspect your order promptly when it arrives and contact us as soon as possible if there is a problem. Returns All sales are final. We do not accept returns of plants or other merchandise after delivery. If there is a problem with your order, please contact us rather than returning the plants. Depending on the circumstances and eligibility under the One Green World Guarantee, an approved claim may qualify for a one-time replacement or store credit. ## Order Cancellations Orders may be canceled before they have shipped. If your order has already been packed and prepared for shipment, a **$20 unboxing and restocking fee** will be deducted from the cancellation refund. Once an order has shipped, it can no longer be canceled. ## Refunds Before Shipment If an item becomes unavailable after you place your order, One Green World may refund the unavailable item to your original payment method. When possible, we may also contact you about suitable substitutions or other available options. ## Problems With Your Order Please inspect all plants and other items promptly after delivery. If an item is incorrect, missing, damaged, or arrives with another problem that was present at the time of delivery, notify One Green World **within 10 days of receiving your order**. Claims submitted more than 10 days after receipt cannot be accepted for shortages, shipping damage, or other problems that should have been identified when the order arrived. Please include clear photographs when submitting a plant claim. Photographs are required for replacement claims. Shipping can temporarily cause cosmetic stress such as crimped, yellowed, or dropped leaves. Minor shipping stress does not necessarily indicate that a plant is unhealthy. ## Potted Plant Claims One Green World guarantees that potted plants are correctly labeled and are in good living condition upon arrival or pickup. If you notice a qualifying problem upon arrival, contact us with photographs within **10 days**. Once an eligible claim is approved: – A **one-time replacement** will be provided if the same item is available; or – **Store credit** will be issued if a replacement is unavailable. Store credit covers the purchase price of the plant only and does **not** include the original shipping charge. The customer is responsible for shipping charges associated with a replacement plant. Because living plants can later be affected by frost, heat, pests, disease, irrigation, soil conditions, and other factors outside our control, non-dormant plants are not covered after the initial claim period. ## Bare-Root Plant Claims One Green World guarantees that bare-root plants will break dormancy during the first spring after planting. If your bare-root plant does not leaf out, contact us with: – Photographs of the plant; and – A brief description of its care and growing conditions. Bare-root dormancy claims must be submitted **by July 1 of the same season in which the plant was purchased**. Our horticultural staff will review the information provided. If an eligible claim is approved: – A **one-time replacement** will be provided if the item is available; or – **Store credit** will be issued if the item is unavailable. Store credit covers the plant purchase price only and does not include shipping charges. The customer is responsible for shipping charges for replacement plants. Bare-root problem reports submitted after July 1 will not be accepted. ## Replacement and Store Credit Policy Once an order has shipped, qualifying guarantee claims are handled through **replacement or store credit**, rather than a refund to the original payment method. Replacement plants are subject to availability. Original shipping charges are not included in store credit, and customers are responsible for replacement shipping charges. A digital photograph is required before a replacement can be approved. ## Fall and Winter Shipping to Colder Regions Plants shipped during the fall to **USDA Zone 6 and colder** are not covered by the One Green World Guarantee. Plants shipped to colder regions may not have sufficient time to harden off before winter temperatures arrive. We strongly recommend spring shipping for these destinations. Please review our Seasonal Shipping Guide before requesting fall or winter shipment. ## Early Shipping Requests Plants shipped earlier than One Green World’s recommended preorder shipping schedule by **Ground Shipping** are not covered by our guarantee. If you need plants shipped earlier than the recommended schedule, Air Shipping may be required in order to maintain guarantee coverage. Please contact us before requesting an earlier shipment if you have questions about the appropriate shipping method. ## Incorrect or Undeliverable Shipping Addresses Customers are responsible for providing a complete and accurate shipping address. One Green World is not responsible for packages returned to us because of an incorrect, incomplete, or otherwise undeliverable shipping address. If plants are returned to us dead because the package could not be delivered, no refund or replacement will be issued. A new order must be placed, and the customer is responsible for the cost of the new order. ## Lost or Stolen Packages After Delivery Once tracking confirms that a package has been delivered, the customer is responsible for receiving and securing the package. One Green World is not responsible for packages that are lost or stolen after confirmed delivery. An automated email containing tracking information and the expected delivery date is sent after your order ships. If your package appears damaged when it arrives, please photograph the package and contact us immediately. ## Garage Sale Items All Garage Sale items are final sale and are not eligible for coverage under the One Green World Guarantee. ## What the Guarantee Does Not Cover Plants are living organisms, and many factors outside One Green World’s control can affect their long-term health after delivery, including: – Weather and temperature – Soil conditions – Fertility – Irrigation and watering practices – Pests and disease – Planting methods – Local climate and growing conditions For this reason, One Green World cannot guarantee that a plant will ultimately live, thrive, bear fruit, or remain healthy after it is established in the customer’s care. ## Questions or Problems With an Order If you have a concern about an order, please contact us as soon as possible. **One Green World** Phone: **1-877-353-4028** Email: **info@onegreenworld.com** For additional plant coverage information, please review the complete **One Green World Guarantee**.