Visit Our Location in Portland, OR
6469 SE 134th Ave
Portland, OR 97236
It is not currently safe to ship citrus and other tender plants across the mountain ranges in the cold temperatures. All non-local orders containing citrus will be shipped in late spring.
New orders are expected to ship within two-three weeks from date of purchase.
You can expect to receive an email with the tracking information once your order has shipped.
SPRING SHIPPING SCHEDULE
We begin shipping spring pre-orders in mid-January.
We prioritize shipments to western and southern regions first, and work our way north with the warming temperatures.
Due to high volume of orders and weather delays, orders may take multiple weeks to ship out. Shipping updates will be listed on the website throughout the season.
Requested ship dates will be honored to the best of our ability.
SUMMER SHIPPING SCHEDULE
All Midwest, East Coast and Southern orders are shipped via UPS 3-Day to avoid heat stress to the plants during transit.
Local orders to OR, WA, and CA are shipped via USPS Priority.
All orders will be shipped on Mondays and Tuesdays to eliminate packages being delayed in transit over the weekend.
Severe hot weather may cause delays in shipping.
FALL SHIPPING SCHEDULE
We begin shipping bare-root trees in late October (weather dependent) once the trees go dormant.
We prioritize shipments to the northern regions first, and work our way south with the cooling temperatures.
West of the Rocky Mountains (Western Oregon, Washington, California and Hawaii) – Take advantage of the mild fall weather and plant all season long!
PLEASE NOTE: Fall shipping to USDA Zone 6 and below are not covered by our guarantee. Please be aware that plants shipped in the fall to these colder regions may not be hardened off sufficiently to survive Winter temperatures. We strongly recommend spring shipping to these areas.
WINTER SHIPPING SCHEDULE
We continue to ship orders to mild regions throughout the Winter. The plants must be hardy enough to survive transit from Portland, OR to your region. We may contact you if followup is required.
We do not ship citrus and other tender plants during the winter due to cold weather.
PLEASE NOTE: If an order contains plants from both fall and spring shipping seasons, we may need to charge an additional shipping fee to separate orders.
Pacific Northwest, Northern California, Alaska, and Hawaii – Most orders are handled via USPS Priority mailing unless otherwise specified.
Otherwise orders are handled via UPS Ground. *If USPS is required, please specify in the special order notes during checkout.
Shipping rates are calculated in the shopping cart at checkout. Please proceed to the last step of the checkout process to see the shipping rate calculation based on your location. Select ‘Country’ and ‘State’ in order to get an exact estimate. Before you confirm the purchase you will see the shipping total and grand total in the cart.
Getting your plants to you in prime condition is very important to us. We store our bare-root plants under refrigeration and have an innovative system that ensures plant health for up to 12 days packaged inside the box! Regardless of where you live, you will receive them in optimum condition, dormant and ready to grow.
Bare root trees: Pruned to fit in a 8x8x40 inch box that can hold approximately 4 trees.
1 gallon pots: Can be shipped in 2 or 4 plants per box depending on box size.
Each order is unique and shipping estimates are based on the number of plants, sizes of plants, type of address, and other variables. Extra large plants, bags of fertilizers, or pounds of seeds may incur additional shipping fees. If this happens we will contact you by phone or email to take additional payment before shipping.
Once your package has shipped, the tracking number is sent via email by our automated system. Please be sure to include your email when you place an order to receive the tracking information.
Please note: The shipping method selected at checkout does not include the processing time as this varies throughout the year. Please contact us to request a preferred shipment date.
You may specify the approximate date you would like to receive your plants by contacting us if you have limiting circumstances and can only receive your plants at a certain time. Otherwise, we ask for patience as we will ship your plants to arrive at the best planting time for your area. While we cannot guarantee the exact date of delivery, we will do our best to get your order to you by the date desired.
UPS Ground Shipping is the most economical means to ship plants outside of the Northwest and California. It is not available year round because of hot and cold weather extremes. There is a flat rate of $25 to cover the cost of the first box, and then the cost goes up incrementally for additional weight. Ground shipping takes up to 5 business days and plants will sometimes be held over the weekend. However, we use special methods to insure that the plants can survive their length of time in the box and will arrive in good condition!
Shipping method for all summer orders East of the Rockies.
We realize that this is an expensive way to ship, however for some locations and times of year, it is simply the best way to get you your plants in good condition. We trust you will be pleased with the fresh and healthy condition of your plants on arrival if you are concerned about the transit times affecting your plants.
We use local and national freight companies to deliver large orders. Please contact us for a quote.
LOCAL PICK UP & DELIVERY
Orders will be ready for pick up at our Portland location immediately after purchase, during regular business hours. Please call ahead to schedule a pick up time during our winter hours.
We are available by appointment only Monday – Thursday 10am to 4pm from December 1st until February 1st. We resume our normal retail hours February 1st.
Delivery options do vary depending on location. Please call us at 1-877-353-4028 for a delivery quote.
PROBLEMS WITH YOUR ORDER?
Plants become the property of the customer upon delivery. Please check your order as soon as you receive it to make sure all items are included and accounted for. Notify us immediately if the plants experienced damaged in transit. Send photos to email@example.com within 10 days and we will follow up accordingly. Replacements can be sent for damaged plants if they are available, otherwise store credit will be issued.
All claims will be denied after 10 days of receipt.