SHIPPING SCHEDULE & RATES
We work hard to ensure that your plants arrive healthy after the last frost date for your region. If you request earlier shipping, then we ask that you assume the risk for the plants. These are the shipping dates for which we can guarantee the survival of your plants in transit. If you are placing an order now and we are currently shipping to your area, estimated shipping time is 2 to 3 weeks from the time the order is placed. We have a high volume of pre-orders that will be prioritized first.
SPRING 2018 SCHEDULE
Beginning week of February 5 – California, Texas, and the desert Southwest region
Beginning last week February – Oregon and Washington
* Please note: We get our highest volume of orders from our bioregion and we are working hard this year to prioritize local customers. Currently we have processed all pre-orders placed through November, December, and January (with the exception of orders containing cold-sensitive plants).
Starting the week of March 12, we will begin shipping February orders.
Beginning late March – Southeastern United States and mild regions east of the Rockies
Beginning mid April – Northern states and colder regions (USDA zone 5 or below)
Beginning May – Alaska (depending on weather, we could begin sooner)
SUMMER SHIPPING SCHEDULE
We recommend Air shipments for all orders placed after June 21 to avoid heat stress to the plants. We work with both UPS and USPS Air.
FALL SHIPPING SCHEDULE
East of the Rocky Mountains – We prioritize shipments to this region before the end of October to allow bare roots sufficient time to harden off.
*NOTE Fall shipping to USDA Zone 6 and below after November 1: Please be aware that plants shipped in the fall to these colder regions may not be hardened off sufficiently to survive winter temperatures. We strongly recommend spring shipping to these areas, as we cannot guarantee survival over the winter.
West of the Rocky Mountains (Western Oregon, Washington, California and Hawaii*) – September 22nd- December 21st, weather permitting. Take advantage of the mild fall weather to receive your plants and get them in the ground!
Pacific Northwest, Northern California, Alaska, and Hawaii – Most orders are handled via USPS Priority mailing unless otherwise specified.
Otherwise orders are handled via UPS Ground. *If USPS is required, please specify in the special order notes during checkout.
General Shipping Information
*Shipping rates are calculated in the shopping cart at checkout. Please proceed to the last step of the checkout process to see the shipping rate calculation based on your location. Select ‘Country’ and ‘State’ in order to get an exact estimate. Before you confirm the purchase you will see the shipping total and grand total in the cart.
Getting your plants to you in prime condition is very important to us. We store our bare-root plants under refrigeration and have innovated a system that ensures plant health for up to 12 days wrapped up inside the box! So regardless of where you live, you will receive them in optimum condition, dormant and ready to grow.
Bare root trees: Pruned to fit in a 8x8x40 inch box that can hold approximately 4 trees.
1 gallon pots: Can be shipped in 2, 4, or 6 plants per box depending on box size.
Each order is unique and shipping estimates are based on the number of plants, sizes of plants, type of address, and other variables. Extra large plants, bags of fertilizers, or pounds of seeds may incur additional shipping fees. If this happens we will contact you by phone or email to take additional payment before shipping.
Shipping occurs every week, Monday through Friday. During the busy seasons of March-May and October, you can expect 2 -3 weeks before shipment from the time the order is placed. When your package ships tracking numbers are sent via email by the automated system. Please be sure to include your email when you place an order to receive the tracking info.
You may specify the approximate date you would like to receive your plants by leaving an order note at check out if you have limiting circumstances and can only receive your plants at a certain time. Otherwise, we ask for patience as we will ship your plants to arrive at the best planting time for your area. While we cannot guarantee the exact date of delivery, we will do our best to get your order to you by the date desired.
UPS Ground Shipping is the most economical means to ship plants outside of the Northwest and California. It is not available year round because of hot and cold weather extremes. There is a flat rate of $25 to cover the cost of the first box, and then the cost goes up incrementally for additional weight. Ground shipping takes up to 5 business days and plants will sometimes be held over the weekend. However, we use special methods to insure that the plants can survive their length of time in the box and will arrive in good condition!
Available to all regions during fall and spring shipping seasons, weather permitting. Recommended for all summer orders East of the Rockies, Alaska and Hawaii.
We realize that this is an expensive way to ship. For some locations and times of year, it is simply the best way to get you your plants in good condition. We trust you will be pleased with the fresh and healthy condition of your plants on arrival if you are concerned about the transit times affecting your plants.
We use local and national freight companies to deliver large orders and any sizes over 2 gallon. Call for quotes.
LOCAL PICK UP & DELIVERY
Local Pick Up orders will be ready by March 1, 2018. Call ahead to schedule a pick up time during our winter hours. We are available by appointment only Monday – Thursday 10am to 4pm until March 19 when we resume our normal retail hours. We are open Friday, Saturday, and Sunday for drop in.
Orders can be delivered for $60 up to 25 miles. Ask about long distance delivery to OR, CA, WA & ID
Unfortunately our Plantmobile died last year with a catastrophic transmission and engine failure. We are assessing the demand and solutions to restart the program with more pick up locations throughout Oregon in 2019.
PROBLEMS WITH YOUR ORDER?
Plants become the property of the customer upon delivery to the shipping company. Please notify us immediately after receipt if your plants are damaged in transit. Send photos to email@example.com and we will file claims with the shipping company for loss or damage. We can replace damaged plants if they are available.
Check your order as soon as you receive it and make sure all items are included and accounted for. In the event that your order items are incorrect or missing, we want to help make it right for you. Please contact us as soon as possible by phone at 1-877-353-4028
We will deny claims for damaged shipments after 10 days of receipt.
Because you read this far down you can use the coupon code: 5555 for $5 off shipping!