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Shipping Information

Shipping Information

UPDATE: Now accepting Spring Pre-Orders. We will begin shipping orders by region starting in January 2020.

All Fall orders will ship within one week. If an order contains both spring and fall plants, all items will be shipped together in the spring. It is no longer safe to ship citrus with the cold temperatures. Please select the Spring shipping season for those plants.

Please note: Fall orders for zones 6 and below are not covered by our guarantee. We recommend spring planting for those areas.

You can expect to receive an email with the tracking information once your order has shipped.

SHIPPING SCHEDULE

SPRING SHIPPING SCHEDULE

We begin shipping spring pre-orders in mid-January.

We prioritize shipments to western and southern regions first, and work our way north with the warming temperatures.

Due to high volume of orders and weather delays, orders may take multiple weeks to ship out. Shipping updates will be listed on the website throughout the season.

Requested ship dates will be honored to the best of our ability. 

SUMMER SHIPPING SCHEDULE

All Midwest, East Coast and Southern orders are shipped via UPS 3-Day to avoid heat stress to the plants during transit.

Local orders to OR, WA, and CA are shipped via USPS Priority.

All orders will be shipped on Mondays and Tuesdays to eliminate packages being delayed in transit over the weekend.

Severe hot weather may cause delays in shipping.

FALL SHIPPING SCHEDULE

We begin shipping bare-root trees in late October (weather dependent) once the trees go dormant.

We prioritize shipments to the northern regions first, and work our way south with the cooling temperatures.

West of the Rocky Mountains (Western Oregon, Washington, California and Hawaii) – Take advantage of the mild fall weather and plant all season long!

PLEASE NOTE: Fall shipping to USDA Zone 6 and below are not covered by our guarantee. Please be aware that plants shipped in the fall to these colder regions may not be hardened off sufficiently to survive Winter temperatures.  We strongly recommend spring shipping to these areas.

WINTER SHIPPING SCHEDULE

We continue to ship fall orders each Monday throughout the Winter.  The plants must be hardy enough to survive transit from Portland, OR to your region. We may contact you if followup is required.

We do not ship citrus and other tender plants during the winter due to cold weather.

PLEASE NOTE: If an order contains plants from both fall and spring shipping seasons, we may need to charge an additional shipping fee to separate orders.

SHIPPING METHODS

Pacific Northwest, Northern California, Alaska, and Hawaii – Most orders are handled via USPS Priority mailing unless otherwise specified.

Otherwise orders are handled via UPS Ground.  *If USPS is required, please specify in the special order notes during checkout.

General Shipping Information

Shipping rates are calculated in the shopping cart at checkout.  Please proceed to the last step of the checkout process to see the shipping rate calculation based on your location.  Select ‘Country’ and ‘State’ in order to get an exact estimate. Before you confirm the purchase you will see the shipping total and grand total in the cart.

Getting your plants to you in prime condition is very important to us. We store our bare-root plants under refrigeration and have an innovative system that ensures plant health for up to 12 days packaged inside the box! Regardless of where you live, you will receive them in optimum condition, dormant and ready to grow.

Bare root trees:  Pruned to fit in a 8x8x40 inch box that can hold approximately 4 trees.

1 gallon pots: Can be shipped in 2 or 4 plants per box depending on box size.

Each order is unique and shipping estimates are based on the number of plants, sizes of plants, type of address,  and other variables. Extra large plants, bags of fertilizers, or pounds of seeds may incur additional shipping fees. If this happens we will contact you by phone or email to take additional payment before shipping.

Once your package has shipped, the tracking number is sent via email by our automated system. Please be sure to include your email when you place an order to receive the tracking information.

Please note: The shipping method selected at checkout does not include the processing time as this varies throughout the year. Please contact us to request a preferred shipment date.

SCHEDULED SHIPPING

You may specify the approximate date you would like to receive your plants by contacting us if you have limiting circumstances and can only receive your plants at a certain time. Otherwise, we ask for patience as we will ship your plants to arrive at the best planting time for your area.  While we cannot guarantee the exact date of delivery, we will do our best to get your order to you by the date desired.

GROUND SHIPPING

UPS Ground Shipping is the most economical means to ship plants outside of the Northwest and California. It is not available year round because of hot and cold weather extremes. There is a flat rate of $25 to cover the cost of the first box, and then the cost goes up incrementally for additional weight.  Ground shipping takes up to 5 business days and plants will sometimes be held over the weekend.  However, we use special methods to insure that the plants can survive their length of time in the box and will arrive in good condition!

EXPRESS SHIPPING

Shipping method for all summer orders East of the Rockies.

We realize that this is an expensive way to ship, however for some locations and times of year, it is simply the best way to get you your plants in good condition. We trust you will be pleased with the fresh and healthy condition of your plants on arrival if you are concerned about the transit times affecting your plants.

FREIGHT SHIPPING

We use local and national freight companies to deliver large orders. Please contact us for a quote.

LOCAL PICK UP & DELIVERY

Orders will be ready for pick up at our Portland location immediately after purchase, during regular business hours. Please call ahead to schedule a pick up time during our winter hours.

We are available by appointment only Monday – Thursday 10am to 4pm from December 1st until February 1st. We resume our normal retail hours February 1st.

Delivery options do vary depending on location.  Please call us at 1-877-353-4028 for a delivery quote.

PROBLEMS WITH YOUR ORDER?

Plants become the property of the customer upon delivery. Please check your order as soon as you receive it to make sure all items are included and accounted for. Notify us immediately if the plants experienced damaged in transit. Send photos to info@onegreenworld.com within 10 days and we will follow up accordingly. Replacements can be sent for damaged plants if they are available, otherwise store credit will be issued.

In the event that your items are incorrect, missing, or damaged, please contact us within 10 days of receipt by phone at 1-877-353-4028 or email at info@onegreenworld.com.

All claims will be denied after 10 days of receipt.

Comments
  • nigella_blossom#1

    May 12, 2018

    Thank you for posting this update! I had wondered, but I figured you guys were probably swamped : ) A good problem to have, all in all. I am really looking forward to seeing our new lingonberries and persimmons! Your plants are always top notch. I really want to try flying dragon citrus tree with the shipping coupon code you have here, but I feel a little guilty burying you further in orders haha.

  • Hedi#2

    March 3, 2019

    Just starting Mason bees in my yard—happy to find the bee clay mix here!

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