At One Green World we strive for excellent customer service.
Please Review OGW Guarantee Below
Before planting, be sure to read the planting instructions included with your order. We also suggest you view the planting video on our website. Following these planting methods should ensure your plants get a good start and stay healthy and productive. Please email or call us if you have questions about planting procedures, timing, soils, etc. We are here to help.
Problems with your order
After receipt of you order, please inspect your order and notify us within 7 days of any problems or shortages. We cannot accept claims for breakages, shortages or other problems made more than 7 days after receipt of your order. We love our plants and do everything we can to assure the they arrive happy and healthy but shipping can be stressful for some plants so unless there is major damage a little tender loving care can go a long way in revitalizing the plant. If you feel a plant was unsatisfactory or damaged in shipping we need to know within 7 days of receipt.
What we guarantee
We guarantee that our plants are labeled correctly and in good living condition upon shipment. As they are living creatures and can be damaged or killed by frost, heat, diseases and pest, we cannot be responsible for them once they leave the nursery. While we do not offer a free replacement guarantee, we stand by our plants and your satisfaction is very important so let us work with you to resolve any problems.
We guarantee that our dormant fruit trees will break dormancy in the spring as 98% do! If the tree you bought is in that 2% and does not leaf out then do a scratch test to look for brown cambium then if its brown and dead send us photos and fill out a replacement form. We will deny all replacement forms after June 1st except for Persimmon trees which the notice needs to be received before July 1st. Replacements are available if we have stock other wise store credit will be given. We are only liable for the plants purchase price. We cannot refund or pay for the shipping of a replacement tree.
What we cannot guarantee
We cannot guarantee that the trees will live, thrive, bear fruit and remain healthy in your climate and growing conditions. There are so many variables that are beyond our control like soil, weather, fertility, irrigation, pests etc. We do want you to be successful growing fruit and we offer many products and services to ensure that you are successful.
Contact us at email@example.com with any questions or concerns.
Almost everything ships via United States Postal Service or UPS. Please notify us immediately after receipt if there are indication of damage to the packaging. We will file claims for the loss or damage with the delivery company if the plants were harmed because of mistreatment during the shipping process and then work with you to get replacements if need be.