Before planting, be sure to read the planting instructions included with your order. We also suggest you view the planting video on our website. Following these planting methods should ensure your plants get a good start and stay healthy and productive. Please email or call us if you have questions about planting procedures, timing, soils, etc. We are here to help.
Problems with your order
After receipt of your order, please inspect your order and notify us within 10 days of any problems or shortages. We cannot accept claims for breakages, shortages or other problems made more than 10 days after receipt of your order. We love our plants and do everything we can to assure that they arrive happy and healthy, but shipping can be stressful for some plants. Unless there is major damage, a little tender loving care can go a long way in revitalizing the plant. If you feel a plant was unsatisfactory or damaged in shipping we need to know within 10 days of receipt.
What we guarantee
We guarantee that our plants are labeled correctly and in good living condition upon shipment. As they are living creatures and can be damaged by frost, heat, diseases and pests, we cannot be responsible for them once they leave the nursery. While we do not offer a free replacement guarantee, we stand by our plants and your satisfaction is very important so let us work with you to resolve any problems.
We guarantee that our bare root fruit trees will break dormancy in the spring as 98% do! If the tree you bought does not leaf out, then we can send you a problem report form. Please fill out the form and send us any pictures that may be helpful. Our staff horticulturists review the forms so that we can issue a replacement and/or offer suggestions that we think will be helpful in establishing your plants. We will deny problem report forms for bare root trees after July 1st. Replacements are available if we have stock, otherwise store credit will be given. We are only liable for the plants purchase price. We cannot refund or pay for the shipping of a replacement tree.
What we cannot guarantee
We cannot guarantee that the trees will live, thrive, bear fruit and remain healthy in your climate and growing conditions. There are so many variables that are beyond our control like soil, weather, fertility, irrigation, pests etc. We do want you to have a thriving garden, and we offer many products and services to ensure that you are successful.
Contact us at firstname.lastname@example.org with any questions or concerns.
Almost everything ships via United States Postal Service or UPS. Please notify us immediately after receipt if there are indication of damage to the packaging. We will file claims for the loss or damage with the delivery company if the plants were harmed because of mistreatment during the shipping process and then work with you to get replacements if need be.