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Frequently Asked Questions

When will my order ship?

Our shipping schedule varies throughout the year. Please read through the information below for seasonal shipping updates.

SPRING SHIPPING SCHEDULE

We begin shipping spring pre-orders in early to mid January.

We prioritize shipments to western and southern regions first, and work our way north with the warming temperatures.

Due to high volume of orders and weather delays, orders may take multiple weeks to ship out. Shipping updates will be listed on the website throughout the season.

Requested ship dates will be honored to the best of our ability. 

SUMMER SHIPPING SCHEDULE

All Midwest, East Coast and Southern orders are shipped via UPS 3-Day to avoid heat stress to the plants during transit.

Local orders to OR, WA, and CA are shipped via USPS Priority.

All orders will be shipped on Mondays and Tuesdays to eliminate packages being delayed in transit over the weekend.

Severe hot weather may cause delays in shipping.

FALL SHIPPING SCHEDULE

We begin shipping bare-root trees in late October-early November (weather dependent) once the trees go dormant.

We prioritize shipments to the northern regions first, and work our way south with the cooling temperatures.

West of the Rocky Mountains (Western Oregon, Washington, California and Hawaii) – Take advantage of the mild fall weather and plant all season long!

PLEASE NOTE: Fall shipping to USDA Zone 6 and below are not covered by our guarantee. Please be aware that plants shipped in the fall to these colder regions may not be hardened off sufficiently to survive Winter temperatures.  We strongly recommend spring shipping to these areas.

WINTER SHIPPING SCHEDULE

We continue to ship fall orders each Monday throughout the Winter.  The plants must be hardy enough to survive transit from Portland, OR to your region. We may contact you if followup is required.

We do not ship citrus and other tender plants during the winter due to cold weather.

PLEASE NOTE: If an order contains plants from both fall and spring shipping seasons, we may need to charge an additional shipping fee to separate orders.

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The shipping method selected at checkout does not include the processing time as this varies throughout the year. Please contact us to request a preferred shipment date.

Click here for more shipping information.

How much is shipping?

  • UPS $25 flat rate shipping for first box to the Midwest, South and East Coast; the cost goes up incrementally for each additional plant.
  • USPS rates for the Northwest, California, Hawaii and Alaska.
  • Each order is unique and shipping estimates are based on the number of plants, sizes of plants, type of address, and other variables. Extra large plants, bags of fertilizers, or pounds of seeds may incur additional shipping fees.

Where do you ship?

  • We ship within the United States including Hawaii and Alaska
  • We do not ship citrus plants to California, Arizona, Florida or Texas
  • We do not ship Persimmon trees to California

What to expect in my package?

  • Box size:
    • Bare root trees: Pruned to fit in a 8x8x48 inch box that can hold approximately 4 trees.
    • Gallon pots: Can be shipped with 2 or 4 plants per box depending on box size.
  • Wrapping information:
    • Potted plant containers are securely wrapped in plastic to retain moisture and prevent soil spillage.
    • The roots of bare root trees are put in a plastic bag with saw dust to keep them moist.
    • Bamboo is also used to protect the structure of the plant during transit.
  • Growing information:
    • Planting and Care Guide included in every box to help ensure the success of your new plants!
  • Packing List:
    • Containing the detailed list of your order. Please review your order carefully and notify us within 10 days of any issues.

What to do when my package arrives?

  • Open the package as soon as possible and inspect all plants. Contact us within 10 day if there are any issues with your order.
  • Follow instructions from our Plant Care Guide included in your package.
  • Potted plant instructions: Allow your plants to adjust from transit by keeping them in the shade for one to two days before planting. Be sure to water plants once they arrive; they will be thirsty. Planting can be delayed for a month or more as long as the plants do not dry out.
  • Bare root instructions: Keep roots moist and in a cool shaded area until planting. Planting can be delayed a week or two if roots are moist and weather is cool. It is best to plant immediately if weather is warm.

Click here for more plant guides and tips!

I have an issue with my order.

  • After receipt of your order, please inspect your order and contact us within 10 days of any problems or shortages. We cannot accept claims for breakages, shortages or other problems made more than 10 days after receipt of your order.
  • For issues with bare root trees, please email us at info@onegreenworld.com. You will be asked to fill out a problem report and send pictures to better help us evaluate. The deadline for bare root problem reports is July 1st. Please contact us before then to resolve any issues.

What is your guarantee?

  • We guarantee that our plants are labeled correctly and arrive in good living condition.
  • We also guarantee that our bare root fruit trees will break dormancy in the spring as 98% do!
  • We do not guarantee that the trees will live, thrive, bear fruit and remain healthy in your climate and growing conditions. There are many variables that are beyond our control like soil, weather, fertility, irrigation, pests etc.
  • We do not guarantee bare root trees that are shipped to zones 6 and below in the fall season, as they may not have sufficient time to harden off and survive winter temperatures. We strongly recommend spring shipping to these areas.

Click here for our full guarantee.

If you have any issues with your order please contact us within 10 days of receipt.

What to expect with bare root trees

  • Our bare root trees are shipped dormant in the Spring and Fall seasons.
  • Bare root trees are shipped in a plastic bag with saw dust to retain moisture. Open the bag surrounding the roots and check to see that they feel moist. If they seem dry, sprinkle some water in the bag then close it back up. Keep in a cool shady place before planting. If weather is warm, immediate planting is best.
  • When planting a bare root tree, it will be some time before it needs additional watering. It will take several weeks before its roots begin to grow and it starts to leaf out. Until then, just be sure that the soil does not become dry.
  • Once your tree has leafed out it will require regular waterings while it continues to get established. Periodic deep watering is far superior to frequent light watering. Deep watering encourages deep root growth, which makes your plant stronger and much less susceptible to drought stress.

Why can’t Persimmon Trees be shipped to CA?

  • The USDA prohibits Persimmon trees imported into the state of California unless they originated in California and were quarantined during their time in other states.

Why can’t citrus be shipped to CA, FL, AZ or TX?

  • The USDA prohibits the import of citrus trees to California, Florida, Arizona, and Texas.

When will an item be back in stock?

  • The best thing to do when waiting for a plant to be back in stock is join our waitlist online. Simply add your email to the waitlist for each plant variety that you are interested in to be notified once the item is back in stock and available for purchase.
  • Our bare root trees are only available to be shipped in the Spring and Fall seasons of each year. We do not sell bare root trees in the Summer. For customers needing orders at the beginning of each shipping season, please pre-order.

When will my in store pickup be available?

  • Our inventory is held at our nursery in Portland, OR and is available immediately for in store pickup after March 1st. Please call ahead to schedule a pickup during our winter hours.

Can I make a change to my order?

  • Changes to orders can be made before the order has shipped. Please call us at 1-877-353-4028 or send an email to info@onegreenworld.com to update your order.
  • Changes cannot be made once the order has shipped.

I am going out of town; can you hold my shipment until I get back?

  • Yes, we are always happy to accommodate a shipping time that works best with your schedule. Please contact us with the date that you will be available to receive your order.