Frequently Asked Questions

Orders may be cancelled before shipment.

If an order has already been packaged for shipment, a
$20 unboxing and restocking fee may apply.

Once an order has shipped, it can no longer be cancelled through the
normal cancellation process.

Yes, changes can usually be made before the order ships.

Please call us at 1-877-353-4028 or email
info@onegreenworld.com as soon as possible.

Changes cannot be made after the order has shipped.

Spring pre-orders typically open in late fall.

Payment is collected at the time the order is placed, and the plants
ship during the appropriate spring shipping window.

If a plant is unavailable, joining its waitlist is the best way to be
notified when it becomes available again.

Spring preorder pickup timing varies each year.

We will notify you when your order is ready.

Summer and fall potted inventory may be available for immediate pickup,
while bare-root items must wait until dormancy.

If you need your pickup order prepared ahead of time, please give us
advance notice.

Open your package as soon as possible and inspect all plants.

Water potted plants if needed and allow them to recover from transit
before placing them in intense sun.

Bare-root plants should be kept cool, shaded, and moist until planting.

Please follow the Planting and Care Guide included with your order.

Please contact us within 10 days of receiving your order
if there are shortages, damage, or other concerns.

For bare-root plant problems, contact us before
July 1 and include photos and a description of the issue.

We guarantee that our plants are correctly labeled and arrive in good
living condition.

Bare-root trees are guaranteed to break dormancy in spring when the
claim requirements and deadlines are met.

Our guarantee does not cover long-term success after planting because
soil, weather, irrigation, pests, fertility, and other growing
conditions are outside our control.

Perform a scratch test by gently scraping a small area of bark from the
main stem.

If the layer beneath the bark is green, the plant is alive.

If it is brown and the plant has not leafed out, contact us with photos
and details so we can evaluate the plant.

Bare-root plants are shipped dormant without soil around the root system.

Keep the roots moist and cool until planting.

Plant them in native soil without fertilizer in the planting hole,
water thoroughly, and prevent the root zone from drying out.

Once growth begins, regular deep watering is preferable to frequent
shallow watering.

Restocking timing varies by plant.

Join the waitlist on the product page to receive an email when the plant
becomes available again.

Bare-root trees are generally available during spring and fall,
while potted plants may be restocked throughout the year.

When an out-of-stock plant becomes available, everyone on that plant’s
waitlist is notified.

The waitlist does not reserve a plant or place an order.

Availability is first-come, first-served after notification.

Bare-root plants are sold while dormant, so they are generally available
in spring and fall.

Potted plants can often ship during a broader part of the year because
their roots are insulated in soil.

Availability varies by plant and weather conditions.