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Frequently Asked Questions

When will my order ship?

Summer orders are currently being shipped out in 1-2 business days.

BARE ROOT ORDERS:

  • Spring Shipping Season: We ship orders by region to ensure optimal plant health starting with Zone 6 and below, West of the Rocky Mountains then East of the Rocky Mountains
    • Pre-order – December 1st
    • Ship – February 15th through June 21st
  • Fall Shipping seasons: We ship orders by region to ensure optimal plant health starting with West of the Rocky Mountains, East of the Rocky Mountains then Zone 6 and below.
    • Pre-order – September 15th
    • Ship – September through December

All orders will be sent out in the order that they are received. 

Click here for more shipping information.

How much is shipping?

  • UPS $25 flat rate shipping for first box to the Midwest, South and East Coast; the cost goes up incrementally for additional weight.
  • USPS rates for the Northwest, California, Hawaii and Alaska.
  • Each order is unique and shipping estimates are based on the number of plants, sizes of plants, type of address, and other variables. Extra large plants, bags of fertilizers, or pounds of seeds may incur additional shipping fees.

Where do you ship?

  • We ship within the United States including Hawaii and Alaska
  • We do not ship citrus plants to California, Arizona, Florida or Texas
  • We do not ship Persimmon trees to California

What to expect in my package?

  • Box size:
    • Bare root trees: Pruned to fit in a 8x8x40 inch box that can hold approximately 4 trees.
    • Gallon pots: Can be shipped in 2, 4, or 6 plants per box depending on box size.
  • Wrapping information:
    • Potted plant containers are securely wrapped in plastic to retain moisture and prevent soil spillage.
    • The roots of bare root trees are put in a plastic bag with saw dust to keep them moist.
    • Bamboo is also used to protect the structure of the plant during transit.
  • Growing information:
    • Planting and Care Guide included in every box to help ensure the success of your new plants!
  • Packing List:
    • Containing the detailed list of your order. Please review your order carefully and notify us within 10 days of any issues.

What to do when my package arrives?

  • Open the package as soon as possible and inspect all plants. Contact us within 10 day if there are any issues with your order.
  • Follow instructions from our Plant Care Guide included in your package.
  • Potted plant instructions: Allow your plants to adjust from transit by keeping them in the shade for one to two days before planting. Be sure to water plants once they arrive; they will be thirsty. Planting can be delayed for a month or more as long as the plants do not dry out.
  • Bare root instructions: Keep roots moist and in a cool shaded area until planting. Planting can be delayed a week or two if roots are moist and weather is cool. It is best to plant immediately if weather is warm.

Click here for more plant guides and tips!

I have an issue with my order.

  • After receipt of your order, please inspect your order and contact us within 10 days of any problems or shortages. We cannot accept claims for breakages, shortages or other problems made more than 10 days after receipt of your order.
  • For issues with bare root trees, please email us at info@onegreenworld.com. You will be asked to fill out a problem report and send pictures to better help us evaluate. The deadline for bare root problem reports is July 1st. Please contact us before then to resolve any issues.

What is your guarantee?

  • We guarantee that our plants are labeled correctly and arrive in good living condition.
  • We also guarantee that our bare root fruit trees will break dormancy in the spring as 98% do!
  • We do not guarantee that the trees will live, thrive, bear fruit and remain healthy in your climate and growing conditions. There are many variables that are beyond our control like soil, weather, fertility, irrigation, pests etc.

Click here for our full guarantee.

If you have any issues with your order please contact us within 10 days of receipt.

What to expect with bare root trees

  • Our bare root trees are shipped dormant in the Spring and Fall seasons.
  • Bare root trees are shipped in a plastic bag with saw dust to retain moisture. Open the bag surrounding the roots and check to see that they feel moist. If they seem dry, sprinkle some water in the bag then close it back up. Keep in a cool shady place before planting. If weather is warm, immediate planting is best.
  • When planting a bare root tree, it will be some time before it needs additional watering. It will take several weeks before its roots begin to grow and it starts to leaf out. Until then, just be sure that the soil does not become dry.
  • Once your tree has leafed out it will require regular waterings while it continues to get established. Periodic deep watering is far superior to frequent light watering. Deep watering encourages deep root growth, which makes your plant stronger and much less susceptible to drought stress.

Why can’t Persimmon Trees be shipped to CA?

  • The USDA prohibits Persimmon trees imported into the state of California unless they originated in California and were quarantined during their time in other states.

Why can’t citrus be shipped to CA, FL, AZ or TX?

  • The USDA prohibits the import of citrus trees to California, Florida, Arizona, and Texas.

When will an item be back in stock?

  • The best thing to do when waiting for a plant to be back in stock is join our waitlist online. Simply add your email to the waitlist for each plant variety that you are interested in to be notified once the item is back in stock and available for purchase.
  • Our bare root trees are only available to be shipped in the Spring and Fall seasons of each year. We do not sell bare root trees in the Summer. For customers needing orders at the beginning of each shipping season, please pre-order.

When will my in store pickup be available?

  • Our inventory is held at our nursery in Portland, OR and is available immediately for in store pickup after March 1st. Please call ahead to schedule a pickup during our winter hours.

Can I make a change to my order?

  • Changes to orders can be made before the order has shipped. Please call us at 1-877-353-4028 or send an email to info@onegreenworld.com to update your order.
  • Changes cannot be made once the order has shipped.

I am going out of town; can you hold my shipment until I get back?

  • Yes, please contact us with the date that you will be available to receive your order.