Last Updated: October 1, 2026

One Green World respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices you may have regarding your information when you visit onegreenworld.com, create an account, make a purchase, use our website features, or contact us.

Who We Are

One Green World operates onegreenworld.com and is an online and retail nursery based in Portland, Oregon.

One Green World
6469 SE 134th Ave
Portland, OR 97236
United States

Phone: 1-877-353-4028
Email: info@onegreenworld.com
Website: onegreenworld.com

Questions or requests concerning this Privacy Policy may be directed to the contact information above.

What Personal Information We Collect

The information we collect depends on how you interact with our website.

We may collect information you provide directly to us, including:

• Name
• Billing and shipping addresses
• Email address
• Telephone number
• Customer account information
• Order and purchase information
• Shipping and delivery information
• Information submitted through contact forms
• Communications with our customer service team
• Gift card information
• Wishlist information
• Other information you choose to provide

Our website may also collect certain technical information automatically when you visit or interact with it. This can include your IP address, browser and device information, cookies, and information necessary for security, customer accounts, shopping carts, checkout, wishlists, and other website functionality.

Orders and Checkout

When you purchase products from One Green World, we collect information necessary to process and fulfill your order.

This may include your:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Products purchased
• Order amount
• Shipping method
• Payment and transaction information
• Order history

We use this information to process orders and payments, ship products, communicate with you regarding your order, provide customer service, process returns or refunds when applicable, maintain business records, and help prevent fraud and misuse of our website.

Authorized One Green World staff may access order and customer information when necessary to fulfill orders, provide customer service, administer our store, maintain business records, or resolve problems.

Customer Accounts

If you create an account with One Green World, we may store information associated with your account, including your name, email address, billing and shipping information, account credentials, preferences, and order history.

We use this information to provide account functionality, make future purchases more convenient, display applicable order information, provide customer service, and administer our online store.

Please keep your account credentials secure and contact us if you believe your account has been accessed without authorization.

Payments

Payments made through our website are processed using third-party payment service providers.

Payment providers may collect and process information necessary to authorize and complete your transaction, prevent fraud, process refunds, and comply with financial and legal requirements.

One Green World does not use your full payment card information for marketing purposes.

Payment service providers maintain their own privacy and security practices, and information processed directly by them is subject to their applicable policies and terms.

Shipping and Order Fulfillment

We may provide information necessary to fulfill and deliver an order to shipping carriers and other service providers involved in processing or delivering your purchase.

This may include information such as your name, shipping address, telephone number, email address, order information, and other information reasonably necessary to complete delivery or provide related services.

Gift Cards

When you purchase or send a gift card through our website, we may collect information necessary to create, deliver, redeem, and administer the gift card.

This may include:

• Sender’s name
• Recipient’s name
• Recipient’s email address
• Delivery date
• Personal message
• Gift card amount
• Gift card balance

Authorized One Green World administrators and shop managers may access this information when necessary to process gift card purchases, deliver gift cards, provide customer service, resolve delivery or redemption issues, and administer gift card balances.

Wishlists

If you use our website’s wishlist features, we may collect and store information relating to your wishlist.

This may include:

• Products added to a wishlist
• Wishlists you create
• Dates products are added
• Wishlist names
• Wishlist privacy settings

Our website may also use cookies or similar technologies to maintain wishlist functionality while you browse the website.

Authorized One Green World staff may have access to wishlist information when necessary to administer the website, provide customer support, or troubleshoot wishlist functionality.

We do not state that wishlist information is used for targeted advertising or targeted email campaigns unless and until One Green World chooses to use such functionality and updates its privacy practices accordingly.

Contact Forms and Customer Inquiries

When you contact us through a website form, email, telephone, or another communication method, we may collect the information you provide.

We use this information to respond to your inquiry, provide customer service, resolve order or product issues, and maintain appropriate records of our communications.

Information submitted through a general contact form is not intended for highly sensitive personal information. Please do not send sensitive information through a general contact form unless it is necessary for us to assist you.

Email and Marketing Communications

We may send transactional communications concerning purchases, accounts, payments, shipping, customer service, gift cards, or other services you request.

If you separately choose to subscribe to newsletters, promotional emails, or other marketing communications, we may use the information you provide to send those communications.

You may unsubscribe from promotional email communications using the unsubscribe method provided in those messages.

Unsubscribing from promotional messages does not prevent us from sending necessary transactional communications concerning an order, account, payment, or customer service matter.

Cookies and Similar Technologies

One Green World uses cookies and similar technologies for website functionality and operation.

Cookies may be used for purposes including:

• Shopping cart functionality
• Checkout
• Customer accounts and login sessions
• Website security
• User preferences
• Wishlist functionality
• Maintaining website sessions
• Remembering certain selections
• Website performance and operation

Some cookies are necessary for the website and online store to function properly.

Third-party services integrated into our website may also use cookies or similar technologies according to their own privacy practices.

As we add or change analytics, advertising, or other technologies, we may update this Privacy Policy and our cookie or consent practices as appropriate.

Analytics

One Green World may use website analytics tools to understand how visitors interact with our website, evaluate website performance, identify technical problems, and improve our products, services, and customer experience.

We are continuing to review and configure our website analytics services. This Privacy Policy may be updated to provide additional information about specific analytics providers and applicable privacy choices as those services are implemented or changed.

Who We Share Information With

We do not disclose personal information simply because another company wants access to our customer information.

We may share information when reasonably necessary with service providers that help us operate our website and business, including providers involved in:

• Website hosting
• E-commerce functionality
• Payment processing
• Shipping and delivery
• Email delivery
• Website security
• Gift card functionality
• Customer communications
• Technical support
• Website performance
• Analytics, when applicable

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful legal requests, protect our rights or property, prevent fraud or abuse, enforce our terms, or protect One Green World, our customers, or others.

Service providers may have their own privacy policies and data-processing practices.

How We Use Personal Information

We may use personal information to:

• Process and fulfill orders
• Process payments and refunds
• Arrange shipping and delivery
• Maintain customer accounts
• Administer gift cards
• Provide wishlist functionality
• Provide customer service
• Respond to inquiries
• Communicate about orders and services
• Send marketing communications when you have subscribed to them
• Operate, maintain, and improve our website
• Detect and prevent fraud, spam, abuse, and security threats
• Troubleshoot technical problems
• Maintain appropriate business records
• Comply with applicable accounting, tax, legal, and regulatory obligations
• Protect our customers, employees, business, and website

Sale of Personal Information

One Green World does not sell customer names, addresses, email addresses, or customer lists for money in the ordinary course of our business.

If our practices materially change, we will update this Privacy Policy and provide any choices required by applicable law.

How Long We Retain Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, customer service, accounting, tax, fraud-prevention, security, legal, and regulatory purposes.

Different categories of information may be retained for different periods.

For example, transaction and order records may need to be retained longer than information submitted through a general inquiry because of accounting, tax, warranty, dispute-resolution, or other business and legal requirements.

We do not promise to delete transaction records when retaining those records is reasonably necessary or legally required.

How We Protect Your Information

One Green World uses reasonable administrative, organizational, and technical safeguards designed to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

These measures may include secure website connections, access controls, account protections, website and hosting security measures, and restricting access to information according to business needs.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials and passwords confidential.

Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will investigate and respond as appropriate based on the circumstances.

When required by applicable law, we will provide appropriate notifications to affected individuals or government authorities.

Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain rights regarding personal information that we maintain about you.

You may contact us to:

• Ask what personal information we maintain about you
• Request access to certain personal information
• Request correction of inaccurate personal information
• Request deletion of certain personal information when applicable
• Ask questions about how your information is used
• Change your marketing communication preferences
• Raise a concern about our privacy practices

We may need to verify your identity before fulfilling certain requests.

Some information cannot necessarily be deleted upon request. For example, we may retain information when necessary for transactions, accounting, taxes, fraud prevention, legal obligations, dispute resolution, security, or other legitimate business purposes.

Information From Third Parties

We may receive information from third-party services when necessary to operate our website, process transactions, fulfill orders, prevent fraud, provide customer service, or maintain website functionality.

The information we receive depends on the service involved and how you interact with it.

We will update this Privacy Policy if we implement additional third-party services that materially change how customer personal information is collected or used.

Automated Decision-Making and Profiling

One Green World does not currently represent that it uses customer personal information to make significant decisions about customers solely through automated decision-making or profiling.

If we implement technology that materially changes this practice, we will update this Privacy Policy as appropriate.

International Visitors

One Green World is based in the United States, and our website and service providers may process or store information in the United States or other locations where our service providers operate.

Privacy and data-protection laws may differ between countries.

Where applicable law requires additional protections for international transfers of personal information, we and our applicable service providers will address those requirements as appropriate.

Children’s Privacy

One Green World’s website and products are intended for a general audience and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children through our website. If we learn that personal information from a child has been collected inappropriately, we will take reasonable steps to address the information as appropriate.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

One Green World does not control and is not responsible for the privacy practices, security, or content of websites operated by other organizations.

We encourage you to review the privacy policies of third-party websites before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, technology, services, business practices, service providers, or applicable requirements.

When we make changes, we will update the Last Updated date at the top of this page.

Material changes may be communicated in additional ways when appropriate or required.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or One Green World’s handling of personal information, please contact:

One Green World
6469 SE 134th Ave
Portland, OR 97236
United States

Phone: 1-877-353-4028
Email: info@onegreenworld.com
Website: onegreenworld.com