May 8, 2014
Thank you for choosing One Green World to supply you with unique and valuable plants and other products. We look forward to sharing with you our years of experience and welcoming you as one of our thousands of satisfied customers.
We believe an informed customer is more likely to be a happy one. Please read the information below to understand our ordering and delivery policies, and our terms and conditions of sale.
Ordering: Order on-line or by toll-free fax 24 hours a day 1-800-418-9983. You may also order by mail or phone toll-free 1-877-353-4028.
Phone orders are taken between 9:00 AM to 4:00 PM Pacific Time, Monday thru Friday.
Picking Up Your Plants: Our new Farm Outlet Store in SE Portland is open year-round from 10 AM to 4:30 PM Monday thru Saturday starting Jan 21, 2013. Either place a 'Will Call' order on-line, by phone or fax in advance, or place your order at the counter when you arrive and our crew will pull your plants for you. PLEASE NOTE: We will no longer be open for retail sales or will call pick-ups at our farm in Molalla after Jan 21, 2013.
Contact Information :
One Green World
6469 SE 134th Ave
Portland, OR 97236
Toll Free Phone: 1-877-353-4028
Toll-free Fax: 1-800-418-9983
For orders placed on-line, we will send confirmation of your order by e-mail.
If you would like to receive our printed catalog, please send us a request by email, phone, or fax, or by signing up on our website.
Product Availability: While most items are available during our regular shipping season, some items may be sold out or otherwise not ready for shipment. Orders are filled in the order they are received. Please place your order for all items you desire. We will notify you by e-mail or phone if any items on your order cannot be shipped or if we can suggest substitutions.
Cancellations: If your order is not in the shipping process, it can be cancelled. Call or e-mail us with your order information. There is no charge if your order has not entered the shipping process. If it has, we will do our best to stop shipment. Because it is expensive for us to cancel your order once the shipping process has begun, there will be a 5% cancellation fee of your order total. No refunds can be made for orders that have been shipped.
Payment: For on-line, fax, and phone ordes, we accept Visa and Mastercard. If you wish to pay by check or money order, please print our order form, use the on-line catalog to fill it out, and mail it to us with payment. In order to hold your order, checks are deposited and credit card payments are charged to your card when we receive your order. Any credits, refunds or other adjustments to your order will be made once your order has shipped. We do not accept COD orders.
Shipping Rates: While we try our best to keep our shipping and handling costs as low as possible, due to increases in fuel surcharges by our frieght carriers, shipping rates are subject to change without notice.
One Green World Guarantee
We are very proud of our plants. We grow them using environmentally sound methods, enriching our soil with composted manure and cover crops, mulching to control weeds and to conserve moisture, and using drip irrigation. We avoid the use of dangerous and harmful chemicals. Following the planting instructions you will receive with your order should ensure you of many years of beauty and abundant harvests. We will pack your order with care and we guarantee that you will receive your order in good condition. In the unlikely event that there is a problem with your order (shortages, damage, etc.) be sure to notify us within two weeks after you receive it. We will work with you to resolve any problems as quickly as possible.
We stand behind our plants and will do what we can to resolve any problems you may have. Before planting please call us if you have questions about planting procedures, timing, soils, site, etc.
In this video, One Green World owne...